Refund Policy

Summary

• 30-day refunds for unused credits. If your credit balance has not been consumed, you may request a refund within 30 days of purchase.
• Used credits are non-refundable. Credits consumed by completed runs (including partially executed runs) are not eligible for refund.
• Refunds are processed by Paddle. Paddle is our Merchant of Record and will execute the refund back to the original payment method.

How to request a refund

1. Email support@sigilantlabs.com with your Paddle receipt/order reference and the reason for the request.
2. We will confirm eligibility based on unused credit balance and purchase date.
3. If eligible, we will initiate the refund through Paddle. Some refunds may require manual review for fraud/abuse prevention.

Timelines

• We typically respond within 2 business days.
• Bank/card posting times vary by payment method and issuer after approval.

Chargebacks and disputes

If you believe a charge is incorrect, contact support before filing a dispute. Disputes increase costs for both parties and may result in account restriction where permitted by law.

This policy applies in addition to any mandatory consumer rights that may apply in your jurisdiction.