Note: Starter policy for early access. Before taking significant revenue, have a lawyer review.
Credits and refunds
- Credits are prepaid usage entitlements for running autotune jobs.
- Unless required by applicable law, credit purchases are non-refundable once delivered.
Failed runs
- If a run fails due to a platform error on our side, we will restore the credits used for that run.
- If a run fails due to customer-provided inputs (e.g., invalid model file, incompatible configuration), credits may not be restored.
Duplicate charges / billing errors
- If you are charged incorrectly or multiple times, contact us at hello@sigilantlabs.com and we will investigate and correct the issue.
Contact
Email: hello@sigilantlabs.com