Privacy Policy

1) Scope

This policy describes how Sigilant Labs collects and uses information when you visit our site, request access, or use the Service.

2) Information we collect

• Account data: name, email, organization name, and authentication metadata.
• Service data: run configurations, model identifiers, and logs required to execute and diagnose runs.
• Usage data: IP address, browser type, timestamps, and high-level usage events.
• Support communications: messages you send to support and related metadata.

3) How we use information

• to provide and operate the Service, including executing runs and generating artifacts
• to prevent abuse and keep the Service secure
• to respond to support requests and operational inquiries
• to improve reliability and performance through aggregated analytics

4) Sharing

We share information with service providers that help us operate the Service (hosting, logging, customer support, and payments). We do not sell personal information.

5) Payments

Payments are processed by Paddle as Merchant of Record. Paddle may collect and process payment information in accordance with their policies.

6) Data retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and may be shortened upon verified deletion requests where applicable.

7) International transfers

Depending on where you are located and where our providers operate, your information may be processed in multiple countries. We take reasonable steps to use reputable providers and to protect data in transit.

8) Your choices

• You may request access, correction, or deletion by contacting support.
• You may opt out of non-essential emails using the link in those emails.

9) Contact

Questions about this policy: support@sigilantlabs.com.